Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
These rights apply whatever this page says.
If, within 30 days of buying a licence, ACRO's figures for the licensed financial year don't reconcile with your own records and the health checks can't get you there, tell us. We'll work with you to fix the problem, and if we can't fix it, or you would rather not wait, we'll refund the licence in full.
lic_ and is shown in Settings, and a short description of what doesn't reconcile. A CSV export or screenshot helps but isn't required.Refunds go back to your original payment method through Stripe and usually take 5 to 10 business days to appear. When a licence is refunded it ends: you must stop using the features it unlocked, and we may block that key from the online version.
Questions? Email [support email]. The full terms are in our Terms of use.